Contact

For SAE (Stand Alone Environment) & ICE (Integrity Control Environment / Image Focus) see www.newera.com. You may also phone NewEra Inc. directly and follow the automated operator instructions at +1-408-520-7100 (which outside of office hours (USA Eastern & Pacific Time) will page Technical Support).

For DR and Emergency codes for Licensed Users access our Override Code generator at:

https://ssss.cm-cp.com/licensee001/pool/ssss/components/all_license_override_codes.htm

For ZIP/390 see www.data21.com support page (e.g. temp passwords), but in emergency email High-Priority their email support@data21.com which is monitored.

For assistance with a production emergency after Data21's Regular Hours (0700-1500 PST), please start by sending email to support@data21.com. Please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt." attachment. For support issues of an immediate critical nature, that cannot wait until the next business day, call +1-805-748-4489 after sending the email. For Emergency Key request go to:https://data21.com/options/support.html

For InterSession see www.astrom.se support page. For emergency keys for Licensed users go to http://astrom.dyndns.org/keygen/

For BCV4, BCV5, ICEBOX, ULT4DB2, XDM, BPA4DB2, XM4DB2, SQLQC & P-Tracker see www.ubs-hainer.com support page.

Access to the UBS-H support portal requires you have credentials - where you can apply and "sign-up" for an account as "licensed" customer.. Request details from our support team. Alternatively you can email details on the issue to support@ubs-hainer.com.

For emergency passwords for UBS-Hainer products (DR) for licensed users only: https://products.ubs-hainer.com/licensing/index.html

For eJES and JES3plus see www.phoenixsoftware.com/support.htm; email support@phoenixsoftware.com; 24/7 telephone support (for licensees only) +1-310-3381011. For DR and Emergency Codes go to: https://phoenixsoftware.com/select_product.php?DRF

For Zetaly Automated Capacity, Cost Control and Service Intelligence see www.zetaly.io support page

For z/OSEM and Exit Explorer see https://www.triserv.com