Fitz Software & Co., Kilcolta House, Crosshaven, County Cork, Ireland

Tel: +353 21 4832131


Sales Support:

Technical Support:


Office opening hours are 8:30 a.m. to 5:30 p.m. GMT (BST in Summer).

*For calls made outside business hours, please leave a message and we'll get back to you by the next business day.
*In EMERGENCY only, and for active licensees only, phone +353-87-2481127.

Product Emergencies (Including Emergency Keys)

For SAE (Stand Alone Environment) & ICE (Image Control Environment / Image Focus) see You may also phone NewEra Inc. directly and follow the automated operator instructions at +1-408-520-7100 (which outside of office hours (USA Eastern & Pacific Time) will page Technical Support).

For DP-Technician & PDS-Monitor you should phone Data Processing Techniques Inc. at +1-516-7913008 and page technical support with the operator.

For ZIP/390 see support page (e.g. temp passwords), but in emergency email High-Priority their email which is monitored.

For InterSession see support page.

For BCV4, BCV5, ICEBOX, ULT4DB2, XDM, BPA4DB2, XM4DB2, SQLQC & P-Tracker see support page.

For ASC and CCPTool see support page

For eJES see; email; 24/7 telephone support (for licensees only) +1-310-3381011