For SAE (Stand Alone Environment) & ICE (Integrity Control Environment / Image Focus)
See www.newera.com.
You may also phone NewEra Inc. directly and follow the automated operator instructions at

+1-408-520-7100
(which outside of office hours (USA Eastern & Pacific Time) will page Technical Support).

For DR and Emergency codes for Licensed Users
Access our Override Code generator at:
https://ssss.cm-cp.com/licensee001/pool/ssss/components/all_license_override_codes.htm

For ZIP/390
See www.data21.com support page (e.g. temp passwords)
In emergency email High-Priority their email support@data21.com which is monitored.

For assistance with a production emergency after Data21's Regular Hours (0700-1500 PST)
Please start by sending email to support@data21.com.

Please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt." attachment.

For support issues of an immediate critical nature, that cannot wait until the next business day, call

+1-805-748-4489 after sending the email.

For Emergency Key request  go to:

https://data21.com/options/support.html

For InterSession
See www.astrom.se support page.
For emergency keys for Licensed users go to  

http://astrom.dyndns.org/keygen/

For BCV4, BCV5, ICEBOX, ULT4DB2, XDM, BPA4DB2, XM4DB2, SQLQC & P-Tracker
See www.ubs-hainer.com support page.

Access to the UBS-H support portal

requires you have credentials - where you can apply and "sign-up" for an account as "licensed" customer.
Request details from our support team.

Alternatively you can email details on the issue to support@ubs-hainer.com.

For emergency passwords for UBS-Hainer products (DR) for licensed users only:
https://products.ubs-hainer.com/licensing/index.html

For eJES and JES3plus
See www.phoenixsoftware.com/support.htm;
Email support@phoenixsoftware.com;
24/7 telephone support (for licensees only)

+1-310-3381011.

For DR and Emergency Codes go to: https://phoenixsoftware.com/select_product.php?DRF

For Zetaly Automated Capacity, Cost Control and Service Intelligence
See www.zetaly.io support page